Shut out by Shutterfly

I laugh out loud at myself. I had collected two ten percent off coupons, received a 20% special offer on my email, Shutterfly books were on sale for 20% off, and I received a 10 free greeting cards special offer by email, so I figured I'd cash in. I spent hours putting together a "Fall" book with pictures from my grandson, Logan's birthday festivities at our house and then a week later at his house, Halloween festivities, and Wendy's triathlon. Then I put it in the "cart". I gagged over the shipping costs and then moved the cursor to the special offer section. I applied one of the 10% discounts and was denied the second 10% discount. I actually had to read the rules for applying discounts to find you can only use one. Shit! Now, I'm deciding to cancel and start over. This time I will apply the 20% discount first and ignore the 1o percenters! I cancelled the order, starting over I decide to go ahead and make an additional "Winter" book so that I can take advantage of the free shipping for over $40 purchases. I spend hours preparing a new book. I put both books into the cart, add the 20% discount -- good so far. I click on the free shipping and it won't come up. After trying to figure out why it's not working and realizing it is now 5:30 p.m., 30 minutes after closing time for Shutterfly customer service, I decide to send an email. My only choice. I write "... if you don't respond to me this evening I will loose all my special offers!" I was in a bit of a panic and a little crazed after spending so much time trying to make this happen for me. I re-entered the cart and "low and behold" the free shipping did apply. So I thinking, "Yeah for me!" I spent some time trying to find a generic greeting card that would be something I could actually use. Woohoo! I found just what I wanted. I applied it to the cart and clicked on the special offer for 10 free cards and it wouldn't register! Shit! Now, it's late. I'm brain dead. I went ahead and ordered the two books with free shipping and an additional 20% off and hoped customer service would feel sorry for me and help me out with my free greeting cards. Dick said, "Call them in the morning!" I had no choice. First thing in the morning, I put in a call to customer service and reach a gentleman from India. I didn't catch his name, but we communicated very well. He reinstated free shipping and I figured I was good to go. After hanging up with him I put the cards into the cart, applied the free shipping and go to check the 10 free cards, but it's not allowing me to do so. I had an appointment and was leaving any moment, so I sent a follow-up email to Sharmilla telling her of my problem. That evening I read the reply and she pointed out that I was ordering the wrong size of card! Shit! The next day I searched for another card the correct size. No small feat. I really didn't like any of them as they didn't suit my need. I finally settled on one, put it in the cart with free shipping and 10 free greeting cards, applied it purchase it --- THEN, dummy me, I cancelled it because I wanted to insert the year to reference the picture I chose for it. Big mistake! Now, the shipping and free cards were no longer available. Shit! In panic, I sent another email. Then I thought, "Why am I doing that?" I got on the phone and pleaded my case. The end. I finally got it right. Was it worth all that I went through? Right now, I'm thinking NOT. Perhaps in a couple weeks, when I get the free cards and two fabulous picture books I will have recovered enough to enjoy them!